Jim Martin
Field Support Engineer @Brother USA
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WORK HISTORY
Field Support Engineer @Brother USA
Brother International, Field Support EngineerTechnical Adviser-SME to the SMB - CMD sales teams. Responsibilities include developing and delivering presentations to explain how the technical product features, correlate to customer benefits that distinguish Brother devices from the competition. • Act as a trusted technical adviser to both internal and external customers. Which resulted in securing current and future account wins in multiple accounts• Liaison between technicians and stake holders to explain complex issues• Formulate innovative pre and post-sales technical support to clients• Brother partner device certification specialist to make sure Brother devices receive certification from vendors in the Medical and Educational sectors• Resolve Hardware and Software device issues to ensure compatibility in the customer’s network and promote customer satisfaction to secure being considered first in the future• Ensure accuracy of Customer “Product Specifications Reference Guide” that is used by the sales and marketing teams internally and distributed to external customers for a more accurate understanding of which device meets their needs.• Design and deliver custom technical presentations for clients to ensure them they are choosing the best device for their environment• Support Account Managers by completing RFP’s and RFI’s technical requirements to ensure the best device is considered• Customer advocate to the internal support team, to promote customer satisfaction and ensure future consideration of Brother products• Look for opportunities to expand Brother’s offerings by exploring additional departments for placement of devices
EDUCATION
International Academy of Design and Technology-Tampa
Associate's of Science Infomation Technology, Information Technology
SKILLS
ABOUT JIM MARTIN
Systems Engineer Sales Technical Specialist Connect with me using: …
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