Jim Martin

About Jim Martin

Systems Engineer Sales Technical Specialist Connect with me using: …

Experience

1. Field Support Engineer

   Brother USA

   Mar 2014 — Present

   Brother International, Field Support EngineerTechnical Adviser-SME to the SMB - CMD sales teams. Responsibilities include developing and delivering presentations to explain how the technical product features, correlate to customer benefits that distinguish Brother devices from the competition. • Act as a trusted technical adviser to both internal and external customers. Which resulted in securing current and future account wins in multiple accounts• Liaison between technicians and stake holders to explain complex issues• Formulate innovative pre and post-sales technical support to clients• Brother partner device certification specialist to make sure Brother devices receive certification from vendors in the Medical and Educational sectors• Resolve Hardware and Software device issues to ensure compatibility in the customer’s network and promote customer satisfaction to secure being considered first in the future• Ensure accuracy of Customer “Product Specifications Reference Guide” that is used by the sales and marketing teams internally and distributed to external customers for a more accurate understanding of which device meets their needs.• Design and deliver custom technical presentations for clients to ensure them they are choosing the best device for their environment• Support Account Managers by completing RFP’s and RFI’s technical requirements to ensure the best device is considered• Customer advocate to the internal support team, to promote customer satisfaction and ensure future consideration of Brother products• Look for opportunities to expand Brother’s offerings by exploring additional departments for placement of devices

Education

• International Academy of Design and Technology-Tampa

  Associate's of Science Infomation Technology, Information Technology

  2013 — 2014

Skills

• Account Management
• Change Management
• Salesforce.com
• Outsourcing
• Windows 2000
• IT Solutions
• Management
• Team Building
• Saas
• Channel Partners
• Data Center
• Network Specialist
• Leadership
• Apple
• Pre-Sales
• Delivered Pre/Post Technical Sales Support to Account Managers Team
• Technical Consultant, Design, Integration and Implementation Specialist
• Networking
• Sales Operations
• Professional Services
• Crm
• Customer Service
• Trained Customers/End Users
• Project Management
• Information Technology
• Security
• Enterprise Software
• Sales Management
• Access
• Automotive Company Solutions
• Windows Server
• Hardware
• Solution Selling
• Microsoft Windows 2000
• Business Intelligence
• Cross-Functional Team Leadership
• Sales Process
• Cloud Computing
• Sales
• Selling