Jose R Figueroa

Senior Director, Service Management & Reliability

Role: Senior Director, Service Management & Reliability at PwC
Location: Tampa, FL, US
LinkedIn followers: 500 followers

About Jose R Figueroa

Information Technology professional with extensive experience leading global IT operational programs, service management, and technology transformation initiatives. I specialize in designing and executing scalable IT processes and programs, with a strong focus on automation, AI-driven solutions, and LCNC development to enhance service delivery, system reliability, and customer experience. Currently responsible for end-to-end operational programs, including process definition and improvement, monitoring, service transition, service and operational level agreements (SLA/OLA), application support, and standards governance for a global clientele.Specialties: Service Management, Reliability & Monitoring, AI and Automation Integration, Low Code/No Code Development, Global IT Programs, Process Design & Improvement, Program & Resource Management, Talent Development, Strategic Execution, Localization Compliance, Offshoring, Shared Services (Application & Infrastructure), and Organizational Change Management.

Experience

Senior Director, Service Management & Reliability
PwC
Jul 2025 — Present · Tampa, FL, US
Líder de la organización que maneja la entrega y el rendimiento de servicios críticos mientras impulso iniciativas para mejorar la confiabilidad del sistema. Ademas, Lidero equipos multifuncionales para identificar riesgos de manera proactiva, implementar automatización y fomentar una cultura de mejora continua.

Education

Century University, Albuquerque
Business Administration, Management and Operations
2003 — 2005
Temple University
Risk Management & Insurance
1990 — 1994

Skills

Project Planning
Itil
Business Process
Process Improvement
Outsourcing
Strategy
IT Service Management
Change Management
Business Transformation
Enterprise Architecture
Sdlc
IT Management
Governance
Business Process Improvement
Project Delivery
Procurement
Vendor Management
Consulting
Business Analysis
Management
Program Management
Business Intelligence
IT Operations
Information Technology
Pmo
Integration
Project Portfolio Management
Project Management
Erp
Disaster Recovery
IT Strategy

Contact information

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Work email
•••••@pwc.com
Personal email
•••••@•••••.com
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Current company

PwC

300K employees · United Kingdom

At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.

pwc.com

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