Jon Engle

Internal and External Communications | Incident/Crisis/Operational/Business/Product | Lead Manager

Role: Senior Incident Communications Specialist at Fiserv
Location: Omaha, NE, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Jon Engle

I have nearly 20 years of experience in corporate communications, issue management, crisis communications, reputational risk consultation, content creation and publication, news writing and editing.I successfully managed high-priority, company-impacting issues while maintaining confidentiality, quality standards, and tight deadlines. I developed clear and concise content, including internal and external crisis communications, executive summaries, FAQs, training materials, talking points for over employees, and email notifications for hundreds of thousands of customers. My expertise spans cybersecurity, information security, crypto, regulatory and compliance matters, reputational risk, fraud, and customer account-specific challenges such as transactional, operational, and security-related concerns.With a background in both the corporate world and radio news, I thrive in fast-paced environments, effectively multitasking under pressure. My passion for issue management and communication has helped protect company brands while prioritizing customer needs. Known for my calm demeanor and can-do attitude, I have consistently received positive feedback for navigating high-stakes situations with clarity and composure.

Experience

Senior Incident Communications Specialist
Fiserv
Feb 2026 — Present · Omaha, NE, US

Education

University of Nebraska-Lincoln
Bachelor's degree

Skills

E-Payments
E-Commerce
Customer Experience
Analytics
Content Management
Payments
Product Management
Social Media
Cross-Functional Team Leadership
Customer Satisfaction
Email Marketing
User Experience
Social Networking
Call Center
Project Management
Online Marketing
Mobile Payments
Web Content Management
Digital Marketing
Merchant Services
Account Management
Credit Cards
B2b
SEO
Customer Engagement
Customer Retention
Website Development
Team Leadership
Social Media Marketing
Lead Generation
Copywriting
Marketing Communications
Financial Services
Start-Ups
Product Marketing
Communication Training
Mobile Devices
Newsletters
Strategic Partnerships
Marketing Strategy

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