Jason Reed

Customer Success Manager @Bizzabo

Toronto, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Nov 2025 — Present

Customer Success Manager @Bizzabo

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SKILLS

Enterprise SoftwareBudgetsTechnical SupportSalesforce.comSalesCustomer RetentionProfessional ServicesServersCrmCustomer SatisfactionManagementCustomer SupportSolution SellingAccount ManagementStrategyKey Account ManagementLong-Term Customer RelationshipsCloud ComputingSaasSellingBuilding Customer LoyaltyBusiness DevelopmentManage Client RelationshipsBusiness IntelligenceLead Generation

ABOUT JASON REED

Experienced Customer Success Manager with 10+ years in SaaS, known for turning customer goals into measurable business outcomes.I manage full lifecycle success - from onboarding and adoption to QBRs and renewals - and specialize in building strategic relationships that drive long-term retention and account growth.Recent wins include- 90%+ renewal rate across $6M book of business- Secured 3-year renewal for an at-risk account and attendance at our annual customer conference-$25K services upsell by aligning with new executive leadership- Received numerous unsolicited customer accolades.Tools: Salesforce, Gainsight, Power BIPassionate about customer advocacy, cross-functional collaboration, and being the voice of the customer. Open to new CSM roles where I can contribute to customer success at scale.

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