Jim Crone
ARM and Contact Center Industry Sales and Sales Management Executive
- Role
- Senior Vice President of Sales at CBE Companies
- Location
- Franklin, TN, US
- LinkedIn followers
- 500 followers
About Jim Crone
Over forty years of experience working in the ARM and contact center industries with the responsibility of establishing long term strategic partnerships.Knowledgeable in a variety of vertical markets to include Education, Financial Services, Healthcare,Telecommunication, Cable/Satellite and Utility.Specialties: BPO and Contact Center Solutions, Default Management, Credit and Collections
Experience
Senior Vice President of Sales
Apr 2023 — Present · Franklin, TN, US
Sales and business development with CBE Companies a boutique service provider where quality and customer service is extremely valued. Throughout our 90-year history we blend the process of real people working together on real problems to create real solutions.CBE Customer Solutions provides BPO and contact center support to include customer care, back office support functions, customer retention, fraud management, issue resolution, customer engagement, call overflow and appointment setting.CBE Group provides both first and third party collection and recovery solutions within the ARM industry. We have a tremendous track record of meeting the goals and objectives of our clients while treating their customers with the respect they deserve thereby protecting the clients brand. We apply omni channel outreach, self-service options for the customers and utilize AI strategies to remain cutting edge and improve overall results.
Education
University of Dayton
Bachelors, Business
Skills
- Banking
- Risk Management
- Portfolio Management
- Loans
- Account Management
- Negotiation
- Executive Management
- Operations Management
- Strategic Planning
- Call Centers
- Business Development
- Saas
- Process Improvement
- Marketing
- Team Building
- Management
- Credit
- Credit Analysis
- Vendor Management
- Customer Retention
- Customer Service
- Call Center
- Credit Cards
- Sales
- Financial Services
- Crm
- Forecasting
- Training
- New Business Development
- Accounts Receivable
- Leadership
- Relationship Management
- Outsourcing
- Strategic Partnerships
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