J. R. Cresswell

Experience

1. Executive Director of IT

   YPrime

   Nov 2013 — Present

   Define and develop the business technology strategy and roadmap, and lead the IT Support and Production Support teams in effective execution of their duties • Improve business processes and support critical business strategies by managing the development, implementation and maintenance of applications and data solutions. • Ensure strong communication and collaboration with all business units. • Ensure that all solutions meet security and compliance guidelines and align with disaster recovery guidelines. • Determine capital investment parameters, priorities, and risks for enterprise-wide IT initiatives to maximize the return on investment. • Hire, develop, evaluate, reward, and retain a highly qualified team of IT professionals. • Foster a culture of innovation, transparency, and accountability. • Build and maintain a comprehensive security program. • Manage global budget, drive budget efficiency, and work to reduce costs in all areas (tool consolidation, inactive user removal, etc). • Work with QA to develop and maintain IT documentation including, but not limited to IT SOPs and Work Instructions • Manage the IT Infrastructure underlying Y-Prime’s customer facing SaaS environments (primary and disaster recovery), providing 24x7x365 support to ensure maximum continuity of service and rapid recovery in event of failure. • Manage Project Delivery CI/CD pipelines • Define IT policies regarding operational procedures, operational risks, compliance, capacity planning, change management, etc. • Assist senior management in defining IT strategy, roadmap and projects

Education

• University of North Carolina at Chapel Hill

  BS Public Health, Environmental Science

  1993 — 1997