J. R. Charles
Economic Development Professional
- Role
- Customer Success Manager at Sizeup
- Location
- Greenville, SC, US
- LinkedIn followers
- 500 followers
About J. R. Charles
I am an economic development professional with 16 years of experience as a Development Authority Executive, City and County Government Department Head, and Chamber of Commerce Executive. My experience in these positions includes the management of personnel, facilitation of strategic planning sessions, development of data-driven decision modeling, and the creation/execution of comprehensive marketing strategies.My professional ambitions mirror my personal ethics. My life\'s goal is to make my community, state, country, and world a better place as a result of my efforts. I believe a strong work ethic, empathy for others, and a dedication to what is right and good will produce wonderful things for myself, my employer, and my community.
Experience
Customer Success Manager
Jan 2025 — Present
Manage the full customer lifecycle for statewide, municipal, and regional clients — including onboarding, training, quarterly check-ins, and strategic support — to ensure successful implementation and engagement with SizeUp’s SaaS platform.• Successfully onboard new clients, retain at-risk accounts, and secure revenue through proactive account management and upselling initiatives.• Lead targeted marketing campaigns for product launches, client re-engagement, and webinar promotions (currently achieving a 55% email open rate and 36% click-through rate) while supporting clients with co-branded materials, press releases, and strategic outreach.
Education
The University of Georgia
Bachelor of Arts, Broadcast Journalism
2001 — 2005
Skills
- Event Planning
- Grassroots Organizing
- Public/Private Partnerships
- Politics
- Video Production
- Marketing
- Speech Writing
- Video
- Graphic Design
- Newsletters
- Zoning
- Editing
- Photography
- Project Management
- Television
- Newspapers
- Marketing Communications
- Fundraising
- Nonprofit Organizations
- Social Networking
- Social Media
- Grants
- Public Policy
- Community Outreach
- Community Development
- Legislative Relations
- Economic Development
- Entrepreneurship
- Press Releases
- Small Business
- Social Media Marketing
- Public Speaking
- Government
- Nonprofits
- Volunteer Management
- Public Relations
- Media Relations
- Storytelling
- Radio Programming
- Event Management
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