Grubert

About Grubert

Experienced Customer Service Representative with a demonstrated history of working in the…

Experience

1. Event Operations Manager

   Adrenaline Lacrosse

   Oct 2017 — Present · San Diego, CA, US

   Event ManagerOffice Operations-Manage customer communication and registration processes-Communicate with college coaches and manage travel logistics-Create and maintain event webpages and registration listings-Collect and review team rosters for tournaments-Organize attending vendors and requirements, including permits-Research venues for future events and engage necessary contracts-Work as the travel liaison between travel agency and event attendees-Create schedules for 100+ teams attending tournaments-Review and manage team balances for tournament fees-Coordinate with referee assignors on tournament dates and schedules-Creating marketing emails to be sent out before and after events promoting event features.Onsite Operations-Implement and perform organized check-in process-Lead program execution, including schedule adjustments and roster verification-Oversee the information and recruiter tents-Update scores, schedules and rosters online in a timely manner-Problem solve issues proactively and delegate to staff as appropriate-Provide superior customer service under pressure-Oversee packing and shipping of pallets to and from event sites.Accounting-Events account budget managment-Reconcile/apply receipts/credit memos to customer accounts-Work with multiple customer portals to gather remittance/chargeback information-Research and resolve payment discrepancies-Follow up with customers on past due invoices-Customer service/support - Maintain successful and supportive working relationships with customers, event partners, sales reps-Assist customers with account queries-Assist with month-end close for the Finance Department-Perform other accounting duties as requested

Skills

• Retail
• Travel
• Travel Planning
• Craft Beer
• Sales
• Cocktails
• Budgets
• Customer Service
• Sales Management
• Sports
• Event Planning
• Video Production
• Sports Marketing
• Merchandising
• Sports Management
• Time Management
• Leadership
• Coaching
• Video Editing
• Communication Skills
• Videography
• Teamwork
• Visual Merchandising
• Team Leadership