Jquara Scott
Customer Service Specialist Pivoting to Data Science
- Role
- Customer Service Representative at MedStar Health
- Location
- Baltimore, MD, US
- LinkedIn followers
- 500 followers
About Jquara Scott
Proactive administrative professional with experience in detailed administrative support, complex calendar management, meticulous event coordination, and discrete handling of sensitive information. Adept at optimizing processes, excellent customer service, and operational efficiency.
Experience
Customer Service Representative
May 2025 — Present
Assisted patients, physicians, and community members by providing accurate information and efficient service while adhering to customer service guidelines and departmental standards.Executed established procedures for emergency codes and provided answering services for designated physicians.Monitored and responded to hospital alarm systems, ensuring compliance with safety, regulatory, and accreditation standards.Supported departmental goals by following policies, procedures, and quality standards to maintain operational efficiency and patient satisfaction.
Education
Baltimore City College
High School Diploma
2007 — 2011
Towson University
Bachelor of Science (B.S.), Metropolitan Studies
2011 — 2013
University of Maryland Global Campus
Bachelor of Science, Data Science
2028
Skills
- Microsoft Word
- Project Planning
- Intercultural Communication
- Conversation
- Time Management
- Cashiering
- Event Planning
- Distribion
- Communication
- Social Networking
- Simpleview Crm
- Cvent
- Microsoft Office
- Sales
- Microsoft Excel
- Powerpoint
- Leadership
- Answering Phones
- Community Development
- Internal Communications
- Greeting
- Typing
- Money Handling
- Hospitality Industry
- Mobile Communications
- Internet Networking
- Customer Service
- Graphic Design
- Social Media
- Public Speaking
- Active Learning
- Data Entry
- Event Management
- Telephone Skills
- Tourism
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