Jesus Pereira

About Jesus Pereira

A solutions-driven IT professional with 15+ years of technical and corporate experience with knowledge in the management, troubleshooting and prevention of computer-related incidents. Well-versed in multiple phases of customer service with 23+ years of practice, assisting in family, school and other businesses from an early age.RECRUITERS, PLEASE READ: Feel free to reach out, however, be aware that at the moment, I\'m more focused on finding Remote Work and Time-Flexible opportunities only. Although this may change at any point, I\'m looking for the possibility of exploring different job fields if some of my experience can be transferable, or if there\'s training available. Skills and Technologies:Troubleshooting understanding of the following software and systems: Microsoft Office 2010 / 2013 / 365 | Windows 10/11 Enterprise | iOS / AndroidCollaboration and Remote Tools: Zoom | WebEx | Microsoft Teams | GoToAssist / Join.me | ConnectWise Control File Sharing: FileZilla SFTP | OneDrive | Mimecast\'s Large File Send / Request Large Files | Google DriveSpam Filters, Security systems, Administration management software and consoles: Proofpoint | Mimecast Administration Console | Azure | Active Directory | ManageEngine End Point Central | SCCM 2012 R2 | Microsoft 365 Admin Center | Endpoint Manager | SharePoint | Exchange Admin Center | Microsoft 365 Defender | Duo Security | MFA (multi-factor authentication)| SecureDoc Enterprise Console | Genetec Security Center 5.1 | RSA Client Installations | Zoom Account Administration | MobileIron / Worx Home | VMware vSphere / Hyper-V | Cisco VPN | SonicWall NetExtenderPhone Management and software: AVAYA IP Web Manager | AVAYA Workplace | Verizon Wireless Business account administration Ticketing Systems: Zoho ServiceDesk Plus Cloud / Numara Track-ItImaging Software: SCCM 2012 R2 | Migration Assistance | Clonezilla | Symantec GhostFamiliarity with the following terminologies: TCP/IP, LAN, WiFi, DHCP | Command Prompt (CMD)/ Terminal Cloud File Management services: NetDocumentsSpeech to Text dictation services: Philips SpeechLiveOther Experiences: Process Improvement | Independent and Teamwork | Remote Work | Customer Service

Experience

1. Desktop Support Specialist Ii

   Todd & Weld Llp

   Oct 2018 — Present · Boston, MA, US

   Manage and support everyday technologies including mobile phones, desk phones, software and computers for Attorneys and Staff. •Led and completed a SpeechLive project to transition Partners and Assistants within the Firm to a web dictation platform.•Manage email security using the Mimecast Administration Console. Responsibilities include Add/Remove Delegate Mailboxes for users, Permit/Block email addresses or domains, Message Tracking and URL Monitoring. •Administer user accounts and devices using a variety of tools, administrative consoles and platforms such as: Exchange Admin Center, Active Directory, Azure, ManageEngine End Point Central, Microsoft 365 Admin Center, Microsoft 365 Defender, AVAYA IP Web Manager, Endpoint Manager/Microsoft Intune Admin Center, NetDocuments and SpeechLive Administration.

Education

• Year Up / Cambridge College

  1 year Intensive training, Information Technology

  2007 — 2008

• American Career Institute / The Career Institute of American International College

  Cert, Information Technology

  2008 — 2010

Skills

• Windows Xp
• Numara Track-IT
• Networking
• Active Directory
• Xp
• Hardware
• Webex
• Citrix
• Adobe Creative Cloud
• Lan-Wan
• Technical Support
• Rsa Securid
• Windows 7
• Disaster Recovery
• Windows 8.1
• Ipc
• Information Technology
• Proofpoint
• Tcp/Ip
• Migration Assistance
• Vpn
• Vmware
• Wifi
• Genetec Security Center
• Software Documentation
• Terminal
• Troubleshooting
• Microsoft Office
• Rightfax
• Command Prompt
• Ubuntu
• Dhcp
• Laptops
• Access
• Sccm
• Ios
• Citrix Xenapp
• Clonezilla
• Computer Hardware
• Help Desk Support