Joseph Pope
CX/UX Technology and Strategy
- Role
- Head of Cx Technology at CoinFlip
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Joseph Pope
Proven technology leader with successful and progressive experience leading, designing and implementing business applications, enterprise architectures, customer experience technology solutions and teams in 24/7 global environments. Entrepreneurial spirit with a natural curiosity to explore new ideas. Solid reputation leveraging extensive business, technical, financial and leadership experience helping businesses transform through the strategic and appropriate use of technology.
Experience
Head of Cx Technology
Aug 2023 — Present
Provide strategic direction for the architecture and design of global CX technology and CRM systems. Lead the implementation of a global Salesforce/Amazon Connect platform to enhance customer and partner support. Collaborate with cross-functional teams to ensure seamless integration and support of technology solutions.Implemented Salesforce Service Cloud Voice (SCV) and Salesforce Contact Center - Amazon Connect (SCC-AC) platforms to support all aspects of the business, including Customer Service, Customer Portfolio Engagement, and Host/Partner Management.
Education
DeVry University
Bachelor's Degree, Information Systems
University of Central Florida
MS, Management Information Systems
University of Illinois Urbana-Champaign
Computer Science and Math
Skills
- Telecommunications
- Crm
- Call Centers
- Software as a Service (Saas)
- Process Improvement
- Outsourcing
- Strategy
- Account Management
- Cross-Functional Team Leadership
- Software Development
- Enterprise Software
- Software Documentation
- Business Process Improvement
- Vendor Management
- Business Analysis
- Saas
- Management
- Cloud Computing
- Program Management
- Business Intelligence
- Information Technology
- Leadership
- Integration
- Customer Experience
- Contact Centers
- Customer Relationship Management (Crm)
- Project Management
- Team Leadership
- Solution Selling
- Voice Over Ip (Voip)
- Voip
- Bpo
- Quality Assurance
- Call Center
- Training
- Customer Satisfaction
- Troubleshooting
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