Jeff Oconnor
Health & Benefits Service Delivery Leader at Willis Towers Watson
- Role
- Health & Benefits Service Delivery Leader at WTW
- Location
- Madison, CT, US
- LinkedIn followers
- 500 followers
Experience
Health & Benefits Service Delivery Leader
Aug 2023 — Present · Stamford, CT, US
Responsible for the delivery of services to WTW\'s Health and Benefits business segment from our Global Delivery Centers (GDCs) in Philippines, India and Mexico. The GDCs are comprised of more than 500 WTW colleagues who support and conduct work efforts for the North America market. Lead a team of Service Delivery Liaisons who connect the onshore and offshore teams, own business processes and drive continuous improvement. The Service Delivery team is responsible for ensuring that work exceeds expectations for timeliness and quality. Support operations and technology projects aimed at improving our business processes and technical capabilities.
Skills
- Project Portfolio Management
- Project Planning
- Strategic Planning
- Certified Project Manager
- Project Management
- Pmo
- Pmp
- Leadership
- Training
- IT Service Management
- Vendor Management
- Program Management
- Business Process Improvement
- Budgets
- Business Strategy
- Business Analysis
- Crm
- Management
- Enterprise Software
- Pmbok
- Medicare Part D
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