Juan Pablo Ochoa
Sr Manager at DoorDash | MBA | Engineer | xAmazon
- Role
- Senior Manager at DoorDash
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Juan Pablo Ochoa
Building teams and improving everyday at DoorDash!MBA graduate, CFA candidate and ex-Amazon Finance, interested in Business Development, Investment Management and always focused on Continuous Improvement. Competencies include communicating a vision, innovation, programming and systems design. Enjoys soccer, racquetball, personal finance, cooking, learning new languages and travelling.Former Industrial Engineer with experience in operations management*Dual Citizenship
Experience
Senior Manager
Aug 2021 — Present · Seattle, WA, US
Global Support & Integrity Operations - Optimization & StrategyScoped, recruited and developed new team focused on Demand Forecasting, Insights, Reporting and Network Optimization• $14MM savings per year in customer support cost from 3 opportunities found by diving deep into the operation, contracts and cost metrics• >90% Weighed MAPE forecasting accuracy of demand for support and +1pp accretiveness to ML, thru cross-functional partnerships to improve data pipelines, Machine Learning models, partner inputs and planning processes• 500+ bps increase in customer cases resolved of share of total, which reduced cost from reinbounds and improved customer experience• Built new models to forecast and plan for support headcount, software licenses and cost for annual operating plans and 3-year outlooks• Built new data and reporting infrastructure to enable running experiments, new initiatives, manage the operations and unlock opportunities leading to higher customer retention and reduced cost
Education
UNC Kenan-Flagler Business School
Master of Business Administration (M.B.A.)
2014 — 2016
Milwaukee School of Engineering
Non-Degree, Financial Engineering
2012 — 2012
Colegio Berchmans
High School, High School/Secondary Diplomas and Certificates
2002 — 2006
International School of The Hague
High School
2001 — 2002
Fox Valley Technical College
Non-Degree, Production & Inventory Management
2011 — 2012
Purdue University
Bachelor of Science, Industrial Engineering, Electrical Engineering Concentration
2006 — 2011
Skills
- User Interface
- Financial Modeling
- Minitab
- Industrial Engineering
- Financial Analysis
- Matlab
- Manufacturing Operations
- Investments
- Autocad
- Business Process Improvement
- Value Stream Mapping
- Process Improvement
- Material Handling
- Facilities Planning
- Credit Cards
- Production Schedules
- Kanban
- Sap
- Lean Manufacturing
- Data Analysis
- Six Sigma
- Engineering
- Cryptocurrency
- Sql
- Visio
- Consumer Lending
- 5s
- Black Belt
- Kaizen
- Statistics
- Visual Basic
- Green Belt
- Catia
- Finance
- Mysql
- Continuous Improvement
- Job Scheduling
- Problem Solving
- Stock Trading
- Programming
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