Jean-Philippe Mula

About Jean-Philippe Mula

I build and scale learning & development, enablement, operations and business intelligence organizations. I architect learning experiences as subway maps to follow for professional growth, productivity and business impact. I am passionate about developing practices as valuable services to people that drive impactful business outcomes. I create operating models, mentor and lead teams to transform learning, enablement, operations, and BI practices.In my role at companies like Salesforce, AWS, Microsoft, LinkedIn, and Charter Communications, I have gained international experience in sales, customer success, technical support, marketing, and product. What drives me is to help people discover the fire within them to learn, thrive and deliver fantastic business results. I have significant experience developing, mentoring, managing and leading the following functions to meet business outcomes: Learning & Development, Sales Enablement, Knowledge Management, Quality Management, Analytics and Operations globally. I have been invited as a speaker at several conferences, including Oracle Modern Customer Experience, Deloitte Impact, CLO Exchange, and Human Capital Research. • Sales Enablement• Learning & Development, Product Training• Project & Program Management• Analytics, Business Intelligence & Data Visualization• Business Process Design & Management• Quality Management, 6-sigma• People Management & Leadership• Shared Services/Operations Models• Digital Modernization and Transformation• Operational Readiness• CRM systems/tools deployment

Experience

1. Director, L & d Product & Technology Enablement

   Expedia Group

   Apr 2025 — Present · Seattle, WA, US

   I lead learning strategy and capability-building for Expedia’s Product, Technology, and Customer Operations organizations—bringing AI/ML upskilling to life across these groups, directing the teams that design and deliver role‑based pathways and large‑scale learning experiences.I partner with the CPO, CTO, CCO and HR leadership teams to drive capability‑building and learning strategies across their divisions. A major part of my role is making AI/ML upskilling a reality within these organizations — translating priorities into programs, pathways, and large‑scale learning experiences that the teams I direct and oversee architect, design and deliver. I also drive updates to the Product & Technology Career Frameworks, modernizing competencies and role expectations across Architecture, Engineering, Data, AI/ML, TPM, and Infra/Ops and embedding them into our enablement programs.

Education

• University of Northampton

  Master of Art in International Business

• HEC Paris

  Microsoft Marketing Academy

• École Supérieure de Commerce Et de Management - ESCEM

  Master’s in Business Management

• EDHEC Business School

  Master's degree in Quality Management

Skills

• Software Development
• Program Management
• Technical Support
• Customer Service
• Business Analysis
• Lead Generation
• Product Management
• Data Visualization
• Project Management
• Business Process Improvement
• Six Sigma
• Training Programme Design
• Business Intelligence
• Cloud Computing
• Quality Management
• IT Strategy
• Project Portfolio Management
• Cross-Functional Team Leadership
• Change Management
• Business Development
• Strategic Planning
• Team Leadership
• Analytics
• Strategy
• Team Building
• Management
• Customer Satisfaction
• Training
• Pmo
• Leadership
• Enterprise Software
• Process Improvement
• Telecommunications
• Analysis
• Market Research
• Business Process
• Marketing
• Training Delivery