James Magante
Product Manager at vCom Solutions Inc.
- Role
- Product Manager at Vcom Solutions
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
Experience
Product Manager
Jun 2014 — Present · San Ramon, CA, US
Responsible for building and enhancing the network/wireline product strategy. Continuously reviews the product catalog to identify gaps and potential new products which could increase breadth of services, depth of options, and competitive service packaging. • Oversees development of the company’s core end-to-end solution which orchestrates data exchanges between several systems, enabling seamless integration of vendor products, pricing, contract terms and processes into the company’s own catalog of products. • Works with department managers to implement technical enhancements and operational processes which alleviate major company pain points with core internal tools.• Subject matter expert for product pricing. Prepares comparative pricing evaluations with recommended profit margins to executive management. Assesses competitiveness of pricing strategy against companies who offer similar services.• Defines requirements for internal and customer-facing tooling, performs QA and trains end users during tool adoption. Builds processes around usage and user support. Serves as tier 1 support for issues, including discrepancies in logic, unexpected results and fixes to customized 3rd party software.• Works across the sales team, carriers, telecom analysts, project management, service delivery and billing finance to ensure successful business-vendor operations.
Education
Heald College
A.A.S., Information Technology; Network Systems Administration
2003 — 2005
Skills
- Telecommunications
- Wireline
- Networking
- Customer Service
- Virtual Private Network (Vpn)
- Technical Support
- Windows Server
- Solution Selling
- Voice Over Ip (Voip)
- Servers
- Employee Training
- Sip Trunking
- Unified Communications
- Managed Services
- Troubleshooting
- Mpls
- Switches
- Management
- Operating Systems
- Wireless
- Software Installation
- System Administration
- Saas
- Vpn
- Voip
- Salesforce.com
- Data Center
- Telecommunications Management
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