Jon Plummer

Proven product design leader – I lead product design teams for web and mobile apps, SaaS, smart home, wi-fi, consumer electronics, medical devices, and more.

Role: Director of User Experience at Invoca
Location: Eugene, OR, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Jon Plummer

I speak the languages of design, engineering, and business. I build and lead teams that design software and physical experiences and perform user research, translating research findings and business strategy into controls and behaviors that fit people’s lives, shorten time to value, reduce the cost of training and support, and boost ratings, reviews, and recommendations.From the beginning I have worked both on products and on the processes that produce them. I remove obstacles and help each project team operate better than they did yesterday. I foster an environment where researchers, designers, engineers, and product managers collaborate to produce excellent products with high ratings and revenue.Lately my focus has been • to grow design and research teams in capability, quality, and capacity• to integrate design and research more deeply with engineering and product management• to develop and professionalize designers and researchers, and• to push product organizations \"to the left\" so that we work from benefits, through concepts, and into detailed designs and implementation rather than just pouncing on the first idea and wondering why the results are dissatisfying.

Experience

Director of User Experience
Invoca
Dec 2022 — Present

Education

University of Washington
BA, Psychology
1989 — 1994
University of Michigan
MSW, Social Work
University of Washington
BA, Anthropology
1989 — 1994

Skills

User Research in Field and Laboratory
Information Architecture
Hardware and Software Interaction Design
User-Centered Design
Contextual Inquiry
Interaction Design
User Interface Design
User Research
Design Management
Software
Hardware
User Experience
Human Computer Interaction
Usability
Visual Design
Wireframes
Heuristic Evaluation
Card Sorting
Usability Testing
Rapid Prototyping
Site Maps
Information Design
Mobile Devices
User Experience Design
Javascript
Usability Engineering
Content Strategy
Persona
Design Strategy
User Interface
Experience Design
Paper Prototyping
Wire Framing
Ethnography
Design Thinking
Task Analysis
Omnigraffle
Accessibility

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