Joel Playford

Vice President of Implementation @Mymatrixx By Evernorth

Tampa/St. Petersburg, FL, US

Creating the customer experience in on-boarding of our clients following the initial sale and pairing our strategic solutions identified in implementation to our unique client’s needs. Work with internal stakeholders to provide direction to product development to ensure capability to meet and exceed client expectations and goals. Develop and mentor project management practices across implementation team members to plan, track, monitor, and measure the status and effectiveness of implementation. Work closely with team members to develop relationships with appropriate client representatives to continue the customer experience end-to-end. Past Roles:20••••15 – Vice President of Software Development: Provided leadership and direction in the development of technology at myMatrixx while building our team with creative, and innovative team members. Driving the execution of technology strategies across multiple areas including implementations, security and compliance, data management, process control, application development, quality control, product management, and more. 20••••15 – Director of Software Development: Accountable for establishing a clear strategic vision, building process excellence, building organizational capability, driving execution and measuring and improving performance to deliver market-leading quality. Responsibility to oversee the entire Software Development Life-cycle process. 20••••12 – IT Program Manager: Maintained organization\'s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Managed, coached, and developed IT staff & set department goals, policies, and procedures.20••••10 –Software Development Lead: Responsible for the underlying architecture and oversight of team members related to the software products. Worked closely with management to problem solve and implement solutions to maintain and enhance the software.

Villanova University

Master Certificate - Applied Project Management

University of South Florida

Management Information Systems

University of South Florida

Bachelor of Arts (B.A.), Management Information Systems, General