John-Paul Pelletier

About John-Paul Pelletier

Hi, I’m JP. Senior Technical Project and Program Manager with a track record of leading enterprise programs in healthcare, technology, and regulated environments.I\'ve directed programs worth $160M, managed matrixed teams of 38+, and generated ~$4M in realized savings through process redesign and change management. I work across consulting, nonprofit, and enterprise settings, taking full ownership of outcomes from planning through stabilization.I build structure that matches the work: light and fast when speed matters, rigorous when stakes are high. My focus is early risk detection, clear decision paths, and practical governance that enables real delivery, not performance of it.I\'m a human-centered systems thinker. I design processes for the people who have to use them, not for the document that describes them.Currently looking for senior project or program management roles where complex initiatives require clear ownership, careful sequencing, and dependable follow-through. Open to relocation.I’m fluent in tools like Workday, ServiceNow, Jira, Azure DevOps, Smartsheet, Notion, Microsoft Project, Confluence, Trello, Tableau, Salesforce, AWS, and other SaaS-based delivery platforms.

Experience

1. Senior Project Manager

   Ucare

   Sep 2022 — Present · Minneapolis, MN, US

   Directed enterprise transformations worth $160M and $55M spanning CAPS transformation, HR, IT, Compliance, Architecture, and Operations. Delivered regulated capabilities for Medicaid, Medicare, and commercial lines, across matrixed teams of 38+.• Drove technology and operations workstreams across API integrations, data migrations, cloud migration to AWS, UAT, validation cycles, and defect triage. Coordinated cross-functional engineering, QA, and architecture teams to ensure system stability and regulatory compliance.• Owned delivery of multiple initiatives with 5+ vendors, including HealthRules, TransSend, managing EDI 834 enrollment transactions, HIPAA-compliant data pipelines, and core Billing/Enrollment and Claims systems under CMS and state regulatory oversight.• Co-developed PMO Community of Practice, building delivery guidelines, project charter templates, governance frameworks, and PM training to establish repeatable program management discipline across the organization.• Managed warranty and hypercare phases for enterprise go-lives, maintaining delivery continuity through active defect triage, vendor escalation, and stabilization under regulatory deadline pressure.

Education

• University of Rochester

  Industrial and Organizational Psychology

• Monroe Community College

  Associate of Arts - AA, Education

Skills

• Lgbt Issues
• Donor Relations
• Curriculum Mapping
• Leadership
• Grant Writing
• Business Process Mapping
• Curriculum Management
• Adobe Photoshop
• Grants
• Crisis Intervention
• Public Speaking
• Crisis Counseling
• Training Delivery
• Qualitative Research
• E-Learning
• Quantitative Analytics
• Content Strategy
• Fundraising
• Marketing Strategy
• Crisis Management
• Change Management
• Strategic Human Resource Planning
• Strategic Planning
• Project Management
• Youth Empowerment
• Social Services
• Business Process Improvement
• Diversity Strategy
• Process Management
• Volunteer Management
• Training
• Nonprofits
• Youth Development
• Curriculum Development
• Event Planning
• Diversity Training
• Community Organizing
• Train the Trainer
• Program Development
• Management