Jp Garcia
Director, Human Experience
- Role
- Director, Human Experience - Central Division at Providence
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jp Garcia
A highly analytical professional who is never satisfied with the status quo and continually seeks opportunities to improve on success. Regularly puts the consumer at the forefront by using data-driven insights to define and deliver on a strategic vision that advocates for the best customer experience. Skilled at storytelling with large data sets, leading the development and implementation of technology systems, and aligning multiple teams to set clear vision and goals.
Experience
Director, Human Experience - Central Division
Apr 2023 — Present
Establish strategic goals and direction for patient and employee experience in alignment with divisional and enterprise-wide initiatives, focusing on shared cultural values. Bridge the partnership with multiple stakeholders to bring the voices of customers and employees to the forefront in the spirit of driving innovative data-driven change. Enhance the employee and patient experience to promote inclusiveness by breaking down barriers and ensuring the creation of supportive, nurturing environments.Lead cross-functional projects by managing stakeholders, identifying interdependencies, tracking key decisions, and mitigating risks to ensure efficient execution.Shape the culture of the Human Experience team through an approachable presence, kind-hearted leadership, and reinforcement of company values.Implement tools and resources to maintain exceptional customer and employee experience.
Education
Washington State University
Master of Business Administration - MBA
2018 — 2020
Universidad Complutense de Madrid
Spanish, Business Administration
University of California, Riverside
Bachelor of Science (B.S.), Business Administration and Management, General
Skills
- Digital Strategy
- Web Analytics
- Integrated Marketing
- Advertising
- SEO
- Online Advertising
- Social Media Marketing
- Analytics
- Data Analysis
- Marketing Research
- Marketing
- Email Marketing
- Google Analytics
- Market Research
- Mobile Devices
- Omniture
- Competitive Analysis
- Digital Marketing
- Digital Media
- Sem
- Strategy
- Ppc
- Social Media
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