John Paul Encarnacion

Experience

1. Director, Technology Account Management

   Mastercard

   Apr 2018 — Present

   TAM is an integral part of the Customer Account Management team and serves as the voice of the customer and single point of contact for all operational and technology needs for the customer base. With a broad level of knowledge across many categories, we serve as the operations subject matter expert with primary focus specific to three key pillars: Customer Advocacy & Operational Care, Technology Innovation and Adoption, and Business Enablement. TAM works to ensure alignment of O&T resources to customer business objectives as determined through the CRM planning process and are responsible for customers’ overall operational relationship with Mastercard• Manage Digital, FinTech, and Processor customer relationships and recommend products to improve business• Provide business reviews to clients and suggest improvements based on data• Resolve day-to-day technical/operational issues and escalate as necessary

Education

• D'Amore-McKim School of Business at Northeastern University

  Master of Business Administration (MBA)

  2015 — 2017

• Sacred Heart University

  Bachelor of Science, Information Technology

  1998 — 2002

Skills

• Financial Risk
• Management
• Forecasting
• Internal Audit
• Microsoft Office
• Banking
• Risk Management
• Financial Analysis
• Team Leadership
• Data Analysis
• Microsoft Excel
• Business Analytics
• Analytics
• Policy
• Auditing
• Portfolio Management
• Project Planning
• Budgets
• Finance
• Financial Modeling
• Analysis
• Financial Services
• Financial Reporting
• Leadership
• Salesforce.com
• Access