Jessica Parks
Telecommunications Support Specialist @Western Michigan University
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WORK HISTORY
Telecommunications Support Specialist @Western Michigan University
US
Creates orders for issues, new services, change of service and all disconnections for the University telecommunications, network and data services.Responds to customers’ requests regarding equipment, service or other information.Analyzes customers’ reports of problems. Recommends correct and cost-effective service.Plans and schedules network installations. Prepares technical specifications and installation schematics.Ensures proper functioning of telecommunication and network services. Troubleshoots and recommends more flexible and efficient communication tools.Updates system documentation to ensure it complies with University standards and industry best practices.Performs on site surveys of existing telephone and network jacks. Advises departments and network technicians on plans to improve service and reduce cost.
EDUCATION
Western Michigan University
Accounting, Accounting, Finance, Business Management
Kalamazoo Valley Community College
Accounting and Business/Management
SKILLS
ABOUT JESSICA PARKS
Travel Consultant specializing in Disney vacations and WMU OIT Service Rep
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