John Apple
Manager, Technical Support at Red Hat
- Role
- Manager, Technical Support at Red Hat
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About John Apple
People and communications, plus computer and network management and administration. All things involving IT operations and automation of distributed systems from both a implementation, architecture, and service management perspective.Specialties: Translation of technical ideas into layman\'s terms, process improvement and management, documentation, and centralisation of information to avoid duplication and data-rot.
Experience
Manager, Technical Support
Jul 2025 — Present · NC, US
Manage the Operations and Technical Support team for a product demonstration system in an interim capacity- Manage 9 global Operations and Technical Support staff in a follow-the-sun, 24x5 team - Handle customer escalations- Organize documentation and write management policies and procedures- Track work - use ServiceNow and Atlassian products- Encourage use of AI in the team.
Education
North Carolina State University
MBA, Business Administration
2008 — 2010
Excelsior University
BS, Computer Information Systems
2004 — 2006
Skills
- Service Management
- Middleware
- Infrastructure
- Data Center
- Ceph
- System Architecture
- IT Operations
- Databases
- Release Management
- Outsourcing
- IT Outsourcing
- Perl Automation
- Iis
- Sla
- Provisioning
- IT Management
- Performance and Capacity Management
- Software Documentation
- Integration
- Solution Architecture
- Linux
- Computer Security
- Incident Management
- Vmware
- Ibm Aix
- Taddm
- Openstack
- System Deployment
- Firewalls
- Servers
- Itil
- Virtualization
- IT Strategy
- Aix
- Cisco Technologies
- Problem Management
- Solaris
- Itm6
- Netcool
- Data Migration
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