Josh P.
Senior Customer Success Associate @Openprise
Signup · Get unlimited contacts
WORK HISTORY
Senior Customer Success Associate @Openprise
San Mateo, CA, US
Manage and support a portfolio of enterprise accounts for Openprise’s RevOps data automation platform, totaling $2.1M+ in ARR, ensuring client success and retention through strategic planning and proactive support.· Facilitate weekly meetings with key customer stakeholders across different departments to drive project execution, streamline workflows, and improve data integrity, achieving time and cost savings.· Partner with Account Directors to create and deliver impactful business reviews, uncover upsell opportunities, and secure contract renewals.· Coordinate cross-functional teams and external partners to ensure projects are delivered on time and exceed customer expectations.· Collaborate with Product and Support teams to identify and resolve system issues, contributing to ongoing product improvement and client satisfaction.
EDUCATION
University of California, Davis
Bachelor of Arts, Economics
SKILLS
ABOUT JOSH P.
With over four years of experience in customer success roles, I am a passionate and energetic customer advocate who loves productivity and technology. I have onboarded, trained, and supported thousands of customers across different platforms and industries, helping them achieve their goals and solve their problems.As a Customer Success Analyst, I leverage data analytics and work with engineers and product to provide insights and solutions for clients and internal teams. I also create and deliver compelling presentations, create new internal processes, and lead training sessions on best practices and product features.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.