Joseph Park

About Joseph Park

Highly skilled Data & Reporting Analyst with expertise in Excel (macros, complex…

Experience

1. Sr Business Analyst

   Saladmaster

   Oct 2018 — Present · Dallas-Fort Worth, TX, US

   Responsibilities (Listed in Priority Order):[DATA & REPORTING] Responsible for providing requested data and reports for the holding company, leadership, sales directors, and various internal departments. Created complex formula-based Excel templates for each report and provided user-friendly, presentable, modern-format reports in PowerPoint or PDF. Reports included sales, retail sales, various rates, comparisons over given periods, multiple complex calculations, usage metrics, hold-up metrics, KPIs, and key metrics, delivered in an ad-hoc or recurring manner (annual, monthly, weekly, or per request).[ACCOUNT MANAGEMENT] Responsible for creating new accounts, managing existing accounts, removing canceled accounts, and transferring requested accounts across various systems. Led coordination among multiple departments for these tasks, including HR, dealer accounts, marketing, and compliance.[USER SYSTEM ADMIN SUPPORT] Provided admin-level global user support for various systems (CRM & SMU). Support was delivered through the Zendesk ticket system to assist users with issues and questions by troubleshooting, investigating, simulating, or recreating the problems to resolve operational difficulties.[KOREA SUPPORT] Provided support for the Korean market, including language translation, interpretations, off-hour meetings, documentation, training, surveys, and user support.[PROJECT] Led and successfully completed multiple major projects, including coordination with third-party developers, business requirement documentation, stakeholder meetings, quotes, various testing (inc. UAT), and providing demo sessions for pilot groups.[TRAINING] Responsible for delivering various levels of system training, including all user training levels, consultant training, one-on-one training, and corporate user training.[STRATEGY] Provided multi-level strategic support by offering options and recommendations for system/platform-related global business solutions and improvements.

Education

• Midwestern Baptist Theological Seminary

  Master of Divinity - MDiv

• Fuller Theological Seminary

  Master of Divinity (M.Div.)

• University of North Texas

  Bachelor of Business Administration (B.B.A.)

Skills

• Process Improvement
• Team Building
• Management
• Management Proficiency
• High Confidentiality
• Performance Management
• Resolving Conflict
• Verbal Communication
• People Management
• Time Management
• Priority Management
• Contract Negotiation
• Symantec Products (Norton Virus & Ghost)
• Conferencing (Video / Tele / Web) ***Polycom Technology***
• Giving Feedback
• Operating Systems (Microsoft Windows 8/7/Vista/Xp)
• Strategic Planning & Execution
• Managing Profitability
• Advanced Internet Research
• Financial Planning
• Samsung Scme Voip & Network (Lan/Wan)
• Human Resources
• Problem Solving
• Account Management
• Client & Employee Relations
• Hardware / Software Installation, Configuration, Troubleshooting, & Consultation
• Vendor Relations
• Adobe Products (Acrobat & Photoshop)
• Leadership
• Training & Mentoring
• Training
• Developing Budgets
• Planning
• Customer Service
• Saba Human Concepts Ope (Orgplus Enterprise) & Op9 (Orgplus9)
• Recruiting
• Staff Development
• Risk Management
• Decision Making
• Project Management