Joy Wansley

About Joy Wansley

As an MBA professional with over 15 years of diverse experience across various fields…

Experience

1. Community Manager

   Bloom Coworking

   Jan 2024 — Present · Portsmouth, VA, US

   Cultivating a Welcoming Environment: Prioritizing member satisfaction by creating a friendly atmosphere where everyone feels valued and included• Championing Bloom\'s Values: Committed to upholding Bloom\'s core values in everything I do, ensuring they resonate throughout our community• Connecting Members: Spearheading community initiatives that forge connections between members from various organizations, fostering collaboration and synergy• Understanding Member Objectives: Actively seeking to understand the business & personal goals of our tenant organizations and individual members, tailoring our services to meet their needs• Resolving Conflicts with Care: Handling member issues swiftly and effectively, diffusing tension and promoting a harmonious environment• Encouraging Inclusivity: Promoting a culture where fresh ideas are embraced and every member feels empowered to contribute• Educating on Policies: Ensuring members are informed about Bloom\'s contracts, guidelines, and relevant laws, providing clarity and transparency as needed• Facilitating Onboarding and Transitions: Overseeing seamless onboarding for new members and managing member moves out of the space with efficiency and care• Curating Engaging Events: Developing a quarterly calendar of coworking events that captivates all stakeholders, fostering a sense of community and excitement• Engaging with the Local Community: Identifying external organizations and inviting them to utilize Bloom\'s event space, fostering partnerships and expanding our network• Driving Business Development: Collaborating with the Partnership to set and achieve sales objectives, occupancy rates, and pricing goals, ensuring Bloom\'s continued success• Ensuring Facility Excellence: Managing all building operations to meet members\' satisfaction, keeping them informed about facility issues and ensuring cleanliness standards are met• Leveraging various coworking software applications

Education

• Old Dominion University

  Certificate of Completion, Dream Builder Entreprenurial and Small Business Operations

• VANN H. LEFCOE LEADERSHIP DEVELOPMENT PROGRAM

  Award of Completion, Leadership Development

• Regent University

  MBA, Business Administration; Marketing

  1998 — 2001

• Messiah University

  BS, Home Economics, General

  1985 — 1989

Skills

• Strategy
• Marketing Strategy
• Customer Satisfaction
• Temporary Displays
• Problem Solving
• Operations Management
• Community Relations
• Workshop Presenter
• Team Leadership
• Human Resources
• Charity Events
• Public Relations
• Business Strategy
• Space Optimization
• Creative Writing
• Visual Solutions
• Conflict Resolution
• Workforce Management
• New Item Introduction
• Marketing Communications
• Recruiting
• Staff Development
• Visual Merchandising
• Retail
• Consumer Behavior
• Marketing
• Writing
• Project Planning
• Office Administration
• Scheduling
• Sales
• Management
• Team Building
• Business Management
• Coaching
• Employee Training
• Styling
• Event Planning
• Visual Language
• Customer Service