Sujeesh Joy

About Sujeesh Joy

Design manager with 16+ years in the industry, currently leading a team of designers for…

Experience

1. Design Manager

   IBM

   Jun 2023 — Present · Kochi, IN

   Leading a team of 8 product designers focused on shaping AI-driven enterprise experiences across agent builders and conversational interfaces. I define UX strategy, facilitate cross-functional alignment, and drive end-to-end design execution—from discovery and wireframing to usability testing and delivery.Key contributions:Spearheaded the UX roadmap for IBM’s AI Agent Credential Management module, aligning design priorities with product, engineering, and business stakeholders.Led the modernization of Blueworks Live, a 15-year-old enterprise process blueprinting tool, introducing GenAI-powered features and a refreshed user experience.Facilitated workshops, conducted competitive research, and guided design reviews to ensure quality, consistency, and user value.

Education

• Loyola College, Chennai

  Bachelor of commerce

  2003 — 2006

• Loyola Institute Of Business Administration

  PGDM

  2025 — 2027

• SNMSSS

  Commerce

  2002 — 2003

Skills

• Gamification
• User Experience Design
• Mobile Interface Design
• Project Management
• Vendor Management
• User Experience
• Operations Management
• Service Delivery
• Global Delivery
• Data Analysis
• Interaction Design
• Bpo
• User Research
• Responsive Web Design
• Outsourcing
• Mobile Interaction Design
• Team Management
• Game Design
• Process Excellence
• Wireframing
• Project Planning
• Process Improvement