Joyston Micheal Souza

Civil Enforcement Officer @Apcoa Parking Uk Limited

London, GB

Patrolled assigned areas to monitor parking and traffic violations, ensuring compliance with local regulations while collaborating with local authorities and law enforcement during events, road closures, and investigations.Issued Penalty Charge Notices (PCNs) for vehicles in breach of parking rules using handheld enforcement devices and provided clear, courteous information to the public regarding parking policies, and local regulations.Supervise and support a team of Civil Enforcement Officers, ensuring adherence to company policies, service standards, and compliance with local regulations.Act as the primary point of contact for escalated public inquiries, delivering clear explanations of parking regulations and resolving disputes with empathy and professionalism.Prepare performance reports, monitor targets, and implement strategies to improve efficiency, customer satisfaction, and compliance outcomes.

National Institute of Technology, Goa

Bachelor of Technology - BTech, Electrical and Electronics Engineering

GVM's Shrimati Nelly Joildo Agueir Higher Secondary School, Ponda, Goa

HSSC , Science

Swansea University / Prifysgol Abertawe

Master of Science - MS, Management (Business Analytics)

Seminary of Our Lady High School, Saligao - Pilerne, Goa

SSC