Joy S.

About Joy S.

Strategic Project Manager with 4+ years of experience in project management, operations…

Experience

1. Project Manager

   Center For Psychotherapy

   Jul 2023 — Present

   Champion comprehensive change initiatives within a $1 million budget for mental health practice, collaborating with diverse teams to streamline operations and enhance user-friendly digital infrastructures while improving hiring practices.• Develop and managed comprehensive project roadmaps that defined scope, milestones, budget allocations, and resource distribution; ensured the successful execution of all initiatives aligned with organizational objectives.• Formulate tracking systems to monitor performance metrics weekly, ensuring alignment with organizational objectives; created dashboards that improved visibility into progress reports and enhanced stakeholder engagement in decision-making processes. • Streamline intake and scheduling processes by integrating AI Scribing EMR systems, enhancing insurance verification procedures, and optimizing billing workflows- results are a 25% increase in effective operational outcomes within six months of implementation. • Create detailed onboarding resources which reduced ramp-up time by 15% for all new employees, ensuring mastery of essential protocols within the first month through targeted skill assessments and comprehensive digital learning modules. • Lead the development of an employee onboarding program, integrating digital tools and interactive training modules to improve knowledge retention and accelerate staff readiness, contributing to a 15% reduction in new hire ramp-up time.• Implement a comprehensive exit planning strategy, ensuring a smooth transition by coordinating succession planning, process documentation, and risk management to maintain operational integrity during leadership changes.• Direct the strategic exit planning process, achieving a 20% boost in operational efficiency post-transition by crafting an actionable succession roadmap and ensuring seamless knowledge transfer among stakeholders during leadership transitions.

Education

• Pace University-Pleasantville/Briarcliff Campus

  Bachelors of Science

• University of Phoenix

  Master of Business Administration - MBA