Joy McNay

About Joy McNay

I thrive in fast-paced environments where structure meets innovation, blending Agile delivery with Lean Six Sigma Black Belt expertise to optimize operations, scale impact, and exceed KPIs.As a PMP-certified Program and Project Management Leader with 20 years of experience, I specialize in leading cross-functional teams to deliver high-impact initiatives across the energy sector, marketing, and digital operations. Whether managing full-scale implementations or driving continuous improvement efforts, I bring a strong track record of delivering value from concept to execution. Utility programs are complex. I make them actionable. Metrics matter. I track them, hit them, and help others do the same. Communication? Always clear, always on point.Let’s connect if you\'re into energy, creative problem-solving, or just need someone who can take a program from idea to execution—and make it work.Certifications:Lean Six Sigma Black BeltPMI Disciplined Agile® CertifiedProject Management Professional (PMP®)Certified Powerlifting CoachCertified Strength & Conditioning CoachCertified Level Two Kids Physical Activity & Fitness Instructor

Experience

1. Senior Program Manager

   ICF

   Jun 2024 — Present

   Client Delivery Lead, supporting cross-program coordination, strategic guidance, and executive-level communication between ICF and client leadership.• Oversee 2025 contract budgets over $5.4M, including forecasting and financial tracking; contribute program insights to proposal efforts and strategic planning. • Manage three direct reports and lead cross-functional collaboration, providing matrixed oversight of marketing and support teams to ensure alignment, timely program delivery, and regulatory compliance.• Lead the launch and implementation of three utility programs, overseeing day-to-day execution while serving as Agile lead and primary client liaison.• Apply Agile and Lean Six Sigma methodologies to improve processes and ensure high-quality results; identify and resolve risks and challenges to maintain program timelines. • Deliver client-facing presentations, leveraging program reporting, KPI tracking, and data analysis to ensure transparency, alignment, and stakeholder confidence in performance.• Contribute to program expansion and client retention through high-impact delivery, cross-functional leadership, and strong stakeholder relationships.

Education

• Wayne State University | Detroit, MI

  Bachelor of Business Administration, Marketing & Advertising

  1998 — 2004

• CFNI Institute | Dallas, TX

  Theology, Cross-cultural communications

  1996 — 1998