Joy Martucci

About Joy Martucci

I build leadership systems that drive measurable outcomes.I’m a senior leadership development and learning strategy leader with 10+ years of experience designing and scaling enterprise leadership academies that improve retention, promotion velocity, leader effectiveness, and business performance. I translate business priorities into practical, data-driven learning experiences grounded in adult learning science and real-world application.At RPM Living, I own the enterprise leadership development strategy for the nation’s third-largest property management organization, building a scalable leadership academy aligned to performance, retention, and talent mobility. Programs I’ve launched have achieved 92% average completion rates and delivered measurable impact across turnover reduction, promotions, leadership competency scores, and leader experience.Previously, I led global team effectiveness and leadership capability at Indeed, supporting managers across APAC, EMEA, and the Americas, delivering a validated $19:1 ROI and $10M in annual business benefit. Earlier, I built enterprise leadership programs in regulated environments at Cadence Bank ($21:1 benefit-to-cost ratio) and led multi-state capability initiatives across a 16-state footprint at Regions Bank.My work sits at the intersection of leadership coaching, systems design, and business impact. I’m known as an operator-minded builder who thrives in ambiguity, ships iteratively, and uses data, experimentation, and learner feedback to continuously improve outcomes—blending empathy with accountability and strategy with execution.In addition to my role, I chair EMPOWER, RPM Living’s Women’s Employee Resource Group, supporting connection, growth, and leadership development across the organization.I hold an MBA from the University of Alabama at Birmingham and maintain certifications as a Gallup CliftonStrengths Coach, Insights Discovery Practitioner, and StandOut Debrief Coach. I’m also a trained facilitator and speaker, recognized for creating engaging, psychologically safe learning environments.I try to lead—and live—guided by curiosity, courage, and kindness, grounded in my favorite reminder from Harper Lee:“You never really understand a person until you consider things from his point of view… until you climb inside of his skin and walk around in it.”

Experience

1. Head of Leadership Development Strategy & Programs

   RPM Living

   Aug 2023 — Present · Austin, TX, US

   Built and scaled an enterprise leadership academy for the nation’s 3rd-largest property management company—aligning leadership capability directly to retention, performance, and internal mobility.Enterprise Impact •Launched RPM Leadership Essentials, a required program for all people leaders at day 91 •92% completion rate across the enterprise (strong adoption at scale) •Led ROI and impact analysis across Property, Corporate, and Regional OperationsWhat Changed (Measured Results) •Turnover ↓ 3.9–10 pts for program completers vs. business unit averages •Retention ↑ Property Ops from 39.6% → 51.7%(teams led by completers) •90-day new-hire retention: 72.4% vs. 67.8% •Promotions ↑ 12–13 pts across Corporate & Regional Ops •Performance lift:+4% more likely to exceed “Solid” +6% more likely to earn “Consistently Exceeds” +21.9% more likely to achieve top leadership competency ratings •Leader experience: 72% rated impact 4–5/5 | NPS: 42Learning Ecosystem at Scale •Enabled learning access for ~99% of associates; 73% activated learning independently •6,500+ leadership completions (92% of people leaders) videos viewed •Supported transition to UKG Learn, improving reporting, navigation, and personalized pathwaysStrategic Leadership •Advise senior leaders on talent strategy, leadership readiness, and capability gaps •Continuously evolve programs using learner feedback, real-world scenarios, and role-based learning paths

Education

• UAB Collat School of Business

  Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services

• UAB Collat School of Business

  Bachelor of Business Administration (B.B.A.), Marketing/Professional Selling Minor-Spanish

Skills

• Cold Calling
• Marketing
• Banking
• Creative Strategy
• Leadership
• Employee Training
• Sales Management
• Public Speaking
• Customer Service
• Relationship Management
• Training & Development
• Financial Education
• Spanish
• Commercial Banking
• Analysis
• Credit
• Community Development
• Management
• Team Building
• Cosmetics
• Business Development
• Hiring Practices
• Training
• Marketing Management
• Sales
• Program Management