Joy Freeman Hodgson

About Joy Freeman Hodgson

Fifteen years of experience developing a trusted advisor relationship with customers. I specialize in managing the success of my client relationships for long-term value, building rapport and relationships with senior-level stakeholders at a client accounts, and championing and mentoring team members to strengthen the overall health of my CSM team.Expert at guiding customers to decisions based on their goals and business objectives.Excellent one-to-one and one-to-many communication across all levels of an organization.Experience linking customer objectives with sales opportunities, fluent in Salesforce CRM and Gainsight.Focused on establishing connections and developing a trusted advisor role.Results Oriented, tracking customer business objectives, product adoption, and risk assessment.

Experience

1. Senior Enterprise Customer Success Manager

   Par Punchh

   Jun 2024 — Present

Education

• Florida State University

  BA, English Lit, Communications

  1994 — 1999

Skills

• Saas
• Customer Service
• Lead Generation
• Crm
• Enterprise Software
• Strategic Partnerships
• Non-Profits
• Program Management
• Software as a Service (Saas)
• Business Development
• Training
• New Business Development
• Event Planning
• Negotiation
• Client Service Oriented
• Solution Selling
• Html
• Databases
• Salesforce.com
• Leadership
• Microsoft Office
• Sales
• Public Relations
• Customer Relationship Management (Crm)
• Product Development
• Account Management
• Superior Client Service
• Project Planning
• Outlook
• Project Management
• Management
• Nonprofits
• Product Management