Joy Simon
Client Executive @Coveo
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WORK HISTORY
Client Executive @Coveo
In this role, I formulate and execute sales strategies to drive retention and customer satisfaction. I consult with customers, to guide them in finding value in Coveo’s search solutions, and to deepen Coveo’s footprint within these accounts by upselling services. I cultivate trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. Additionally, I service existing customer base on ongoing basis, by securing renewals of licensing and support agreements.
EDUCATION
University of Delaware
Bachelor of Arts, Psychology
SKILLS
ABOUT JOY SIMON
Joy M. Simon | Sr. Account Manager | ⌨ j••••••••@gmail.com 71••••••02 I am a Senior Account Manager with an exemplary record of achievement leading and managing customer support and inside sales teams. What I do is sell software and SaaS solutions to organizations across multiple industries, including Fortune 500 companies. I have a track record of applying an entrepreneurial mind-set to rapidly identify new opportunities and solutions to support businesses. Through my innate ability to build positive and long-term relationships with customers, softly selling solutions, and fiercely advocating for the client experience, I have achieved significant and consistent sales growth, exceeding annual quotas of up to $2.7M year after year. The essential value I bring to the table is my CRM expertise, with finesse for creating improvements and salable solutions. I have consistently received recognition for my drive, confidence, strong work ethic, tirelessness in achieving goals, adaptability, and ability to work in a team while focusing on the customer. EXPERTISE Solution Selling Consultative Selling Account Management Key Account Development National Accounts Customer Relationship Management Key Client Relations Client Services Customer Experience Management Customer Relations Customer Loyalty Project Management Team Leadership Training and EducationRecruiters, hiring managers, and HR specialists, connect with me to gain access to my - LinkedIn Open Networker - Invitations to Connect
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