Kiran Joy Pynadath
Senior Sales Manager @Swiggy
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WORK HISTORY
Senior Sales Manager @Swiggy
Bengaluru, IN
Drive Strategic Growth: Spearhead sales initiatives by building and nurturing strong partnerships with clients, vendors, and stakeholders, ensuring sustainable long-term business growth and increased revenue.Enhance Customer Experience: Collaborate closely with key accounts to improve service delivery standards, optimize last-mile operations, and achieve high customer satisfaction benchmarks.Data-Driven Decision Making: Utilize sales metrics, order data, and customer feedback through CRM and analytics tools (e.g, Microsoft Power BI) to identify pain points and implement process improvements that increase operational efficiency.Expand Market Reach: Analyze competitive landscapes and emerging market trends to identify new business opportunities and drive incremental revenue streams within the food delivery ecosystem.Team Leadership: Mentor and guide team members to cultivate a high-performance culture focused on accountability, innovation, and continuous improvement. Set clear objectives aligned with business goals.Operational Excellence: Oversee the execution of ad-sales, promotions, discounts, and serviceability measures to minimize cancellations and improve on-ground operational effectiveness.
EDUCATION
Pondicherry University
Bachelor’s Degree
Naipunnya public school, angamaly, kerala
High School
Great Lakes Institute of Management
Master of Business Administration - MBA
Sri Manakula Vinayagar Engg. College
Bachelor of Technology (B.Tech.)
ABOUT KIRAN JOY PYNADATH
Dynamic Sr. Sales Manager with 5+ years of proven expertise in vendor and client relationship management, revenue growth, and operational excellence. Currently leading sales initiatives at Swiggy as Sales Manager II, where I drive business growth and ensure superior customer satisfaction through strategic partnership building and team leadership. Previously, I successfully managed multi-brand automobile dealerships, overseeing sales targets, customer satisfaction scores, and operational processes, honing my entrepreneurial and leadership skills. Passionate about leveraging data-driven insights to optimize sales strategies, enhance vendor collaborations, and scale business operations efficiently. Eager to bring my expertise in vendor management, sales growth, and cross-functional leadership to fast-paced technology-driven organizations.
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