Joy Hussey

About Joy Hussey

Customer Experience leader with 10+ years of experience in customer satisfaction, client…

Experience

1. Customer Experience Senior Operations Manager

   Wellhub

   Dec 2024 — Present

   Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. More than companies in 11 countries use Wellhub to give their millions of employees access to best-in-class corporate wellbeing programs that are proven to drive widespread employee adoption and engagement. With Wellhub, employees can check-in with their wellbeing every day. The result is better productivity, higher retention, and lower healthcare costs. This is the Wellhub Effect. Become a wellness company today.

Skills

• Microsoft Office
• Call Center
• Microsoft Word
• Team Leadership
• Career Path Planning
• Team Management
• Hiring
• Business Process Improvement
• Social Media
• Ivr
• Chat
• Critical Thinking
• Leadership
• Quality Assurance
• Time Management
• Process Improvement
• Customer Experience
• Training
• Customer Satisfaction
• Performance Management
• Crm
• Employee Training
• Mentoring
• Employee Engagement
• Public Speaking
• Call Centers
• Coaching
• Customer Service
• Management
• Team Building
• Budgets
• Interviewing Skills
• Contact Centers
• Employee Relations
• Strategic Planning
• Cross-Functional Team Leadership
• Project Management
• Supervisory Skills
• Powerpoint
• Microsoft Excel