Joyeeta Routh

About Joyeeta Routh

Performance Driven & Insightful Professional with proven ability and experience of over 20+ years to achieve and succeed in recruitment, PMO, Productivity & Process Improvement and business development areas in high pressure environmentHave completed Operations Management from IIM-Bangalore covering topics like Handling Operations with Capacity Planning, Supply Chain, Productivity & QualityDrive big bet initiatives within the organization – end to end responsibility to achieve Business Goals as per set target and ensuring connect with organization leadershipSix Sigma Certified (completed Black Belt Certification & Certified Lean Facilitator)Effective Program Management – transparent execution tenets and involving all key stakeholders Managed teams along with capability building & ensuring individuals are equipped to deliver quality deliverables as expected

Experience

1. Talent Acquisitition

   Wipro

   Dec 2020 — Present

Education

• Calcutta University, Kolkata

  Master of Science - MS, Zoology/Animal Biology

  1997 — 1999

• Calcutta University - Ballygunge Science College, Kolkata

  M.Sc(H), Zoology

Skills

• Call Center
• Performance Management
• Crm
• Cross-Functional Team Leadership
• Program Management
• Vendor Management
• Call Centers
• Business Development
• Offshoring
• Increase Productivity
• Auditing
• Analytics
• IT Service Management
• Operations Management
• Team Leadership
• Operational Excellence
• Leadership
• Business Process Improvement
• Competitive Analysis
• Customer Experience
• Pre-Sales
• Vas
• Management
• Process Improvement
• Integration
• Sdlc
• Service Delivery
• Business Analysis
• Strategy
• Six Sigma
• Business Process
• Gsm
• Product Management
• Project Planning
• Mis
• Employee Engagement
• Channel Partners
• Customer Retention
• Internal Audit
• Customer Service