Joyeesha Chanda
Operations Specialist @Bayes Esports
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WORK HISTORY
Operations Specialist @Bayes Esports
Berlin, DE
1.Creating contracts for customers and being proactive to change anytime if there happens to be any sudden changes. 2.Creating the event\'s calendar and Keeping it up to date by connecting with the Rights Holders and also informing the clients about any changes in schedule. 3.Handling sales tickets and after analyzing it, assigning to the correct sales personnel. 4.Defining the KYC verification process. 5.Handling the entire operations of LOL Data Portal 6.Interacting with customers who visited the website to understand their requirements and guide them accordingly. 6.Handling the CRM occasionally when required. 7.Creating monthly reports of the Data portal users for the Finance Team
EDUCATION
Techno india university
Bachelor of Technology (B.Tech.), Mechanical Engineering
Ballygunge shiksha sadan
Secondary education, Science
A.p.c roy polytechnic
Diploma, Mechanical Engineering
ABOUT JOYEESHA CHANDA
With a background in Mechanical Engineering and over 7 years of cross-functional experience, I specialize in bridging the gap between customer needs and operational efficiency. My career spans across Sales, Account Management, Post-Sales Support and Operations Management, enabling me to deliver end-to-end solutions that drive growth and customer satisfaction.For the last 3 years and 6 months, I’ve focused on Operations Management, driving process optimization, workflow automation, KYC and CRM handling and cross-functional collaboration. I’ve served as the primary point of contact for onboarding, led support teams, streamlined data operations and coordinated with product, sales and finance teams to deliver seamless customer experiences.With a deep understanding of customer needs, technical operations and business workflows, I am passionate about building scalable systems and delivering value through operational excellence.During my previous 4 years of experience in Sales and Account Management, I’ve worked extensively on client acquisition, lead generation, portfolio management and revenue growth across regions including Bangalore and Pan India. I take pride in delivering consistent results, resolving client queries and ensuring high customer satisfaction within stipulated timelines.
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