Joyea M.
ServiceNow Administrator/Developer |ATF|SPM| HRSD ITSM Implementation Specialist| Employee Center| SOW
- Role
- Servicenow Developer at Company Anonymous
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Joyea M.
ServiceNow ITSM Certified Application Developer with history in system administration. A…
Experience
Servicenow Developer
Feb 2022 — Present
Participated in Implementation plans for MID Server, LDAP, Agile 2.0 and ITSM applications.• Configured UI policies, UI actions, client scripts, business rules, ACLs.• Maintained roles and groups.• Part of the post-implementation team to review and capture lessons learned, drive refinement.• Managed change management, asset configuration to meet compliance requirements.• Implemented new concepts to expedite company onboarding and offboarding processes.• Service portal configuration/Catalog service/ request management builds.• QA tester/regression testing for upgrades and data over to environments.• Ensured client-focused access and usability via UAT, project demos, user guides, and knowledge articles.• Analyzed existing business processes w/in ServiceNow to identify inefficiencies & bottlenecks• Built custom applications such as funding tracker build and grant proposal allocations.• Proficient with workflows, notifications, and Inbound/outbound emails.• Administered catalog, knowledge base maintenance, configured form views, application-related fields,• Structure companies need email notifications, acceptance roles, and access controls.
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