Jooydip Chakraborty

About Jooydip Chakraborty

With over 8 years of rich experience in the e-commerce and FMCG sectors, I currently serve as an Operations Manager at Amazon, overseeing last mile delivery operations across Kolkata and Howrah. My journey has been defined by launching and expanding multiple Amazon business operations, including the successful opening of several last-mile delivery stations—key milestones in Amazon’s regional expansion.Armed with an MBA in Marketing & Retail, I bring a strong command over:Business Development & Market ExpansionSupply Chain & Logistics OptimizationTeam Building & Performance ManagementVendor Development & Relationship ManagementMy career includes launching and relaunching high-impact products, expanding distribution networks, improving user retention and mentoring both new accounts and associates. Recognized by Dabur India Limited and Amazon with several awards and certifications, I take pride in driving operational excellence and customer satisfaction. Passionate about solving problems, building scalable systems and delivering results that matter—I\'m always open to connecting with professionals who are shaping the future of logistics, retail, and e-commerce.

Experience

1. Site Lead

   Amazon

   Dec 2024 — Present · Howrah, IN

   As the Site Lead, I am primarily responsible for establishing and expanding a robust delivery infrastructure to support rapid growth across the city. My role is central to ensuring seamless execution of last-mile operations while continuously improving performance, quality and team efficiency.Key Responsibilities:End-to-End Delivery Execution:Oversee the execution of transportation processes across the entire delivery chain—from Fulfillment Centers (FC) to end customers—leveraging our network of delivery centers to ensure timely and efficient operations.Team Building & Leadership:Build and lead a high-performing, motivated delivery team with the support of HR and training teams. Ensure the workforce meets evolving operational demands while consistently maintaining high standards in quality, productivity, and customer satisfaction.Capacity Planning for Peak Management:Strategically manage and ensure adequate bandwidth across the city to handle peak-time delivery volumes smoothly and efficiently.Cross-Functional Coordination:Collaborate daily with Finance, Customer Support, Fulfillment Centers and Project teams to align operational goals and maintain service excellence.Process Optimization & Performance Improvement:Continuously analyze and enhance delivery processes to sustain high-performance standards. Initiate and implement process improvements to increase efficiency, reduce waste, and eliminate redundancies.Data-Driven Decision Making:Utilize operational data and performance reports to identify bottlenecks, track key metrics and drive strategic decisions that optimize overall performance.Quality Control & Process Excellence:Implement formal process control and improvement methodologies such as Kaizen, GEMBA walks and Poka-Yoke to ensure operational consistency and quality.

Education

• NIPS School of Hotel Management, Salt Lake Kolkata

  Bachelor's Degree, Hospitality Administration/Management

  2013 — 2016

• KALYAN NAGAR VIDYAPITH

  W.B.C.H.S.E, Higher scondary

  2011 — 2013

• Kalyan Nagar Vidyapith

  W.B.B.S.E, Secondary Education

  2001 — 2011

• Eastern Institute for Integrated Learning in Management 183

  Master of Business Administration (MBA), Marketing and Retail

  2016 — 2018