Joydev Mukherjee
Senior Associate - Grievance Resolution@ Air India | Business Administration | Certified AI tool and Chatgpt Expert
- Role
- Senior Associate at Air India Limited
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Joydev Mukherjee
Air India Limited empowers customer satisfaction efforts through grievance resolution…
Experience
Senior Associate
Jul 2025 — Present · IN
Spearheaded customer grievance resolution initiatives at Air India Limited, ensuring customer-centric solutions. • Addressed both implicit and explicit customer concerns, aligning resolutions with expectations. • Enhanced customer satisfaction metrics, contributing to a significant reduction in unresolved complaints. • Developed strong communication and problem-solving skills, fostering a culture of empathy and responsiveness.
Education
Instituto de Montaña
Bachelor's Degree, Business Administration and Management, General
The Aditya Birla Public School
Senior Secondary (12th), Commerce
Aerostar Jet Training Academy Private Limited
Master's Degree, Aeronautics/Aviation/Aerospace Science and Technology, General
Aerostar Jet Training Academy
Diploma, Aviation and Travel Management
Aditya Birla
High School Diploma, Business/Commerce, General
Mountain Institute of Management and Technology
Bachelor's, Business Administration
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