Joy Dehls
Consultant - Senior Project/Program Manager
- Role
- Pbnx Project Program Manager, Pmo at Dell Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Pbnx Project Program Manager, Pmo
Jul 2021 — Present
Managed a key strategic program under the CSG PBnX (Premium Brand and Experience) Pillar, focused on the first product impressions. • Led collaboration and alignment across executive sponsors, leaders, and key program owners to define, shape, measure, and achieve program objectives.• Facilitated core teams, cross-functional engagement, communications, and updates to executive leadership• Contributed to 5pts NPS growth in the Consumer space over FY23Enable a new I2A (Insights to Actions) team created to drive actions based on customer feedback by defining and implementing processes and driving JIRA tool enhancements • Fostered partner alignment, socialized progress, and evolved the BMS• Onboarded four PMs and establish ownership structure across order journey touch points
Education
Coe College
Elementary Education and Teaching
1996 — 1998
Truman State University
BA, Psychology
1998 — 2000
Skills
- Process Improvement
- Product Management
- Vendor Management
- Cross-Functional Team Leadership
- Salesforce.com
- Direct Sales
- Cloud Computing
- Team Leadership
- Program Management
- Team Building
- Solution Selling
- Account Management
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