Joydeep Nandan
Senior Delivery Manager, BI Command Center, ITIL, PRINCE2, Six Sigma Yellow Belt
- Role
- Senior Delivery Manager at Capgemini
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Joydeep Nandan
IT professional with 15+ years of experience in Command center management, application portfolio management, customer handling, service delivery management, project management, vendor/contract management, asset management and team/people management.
Experience
Senior Delivery Manager
Feb 2020 — Present · Kolkata, IN
Service Delivery & Strategy - Monitoring and reporting Service Level Agreements (SLAs) ensuring agreed business performance - Maintenance of Service Catalog/Brochure - Ensuring Business and Service Level Alignments Operations Management (Azure / Snowflake / PowerBI)- Incident Management / Major Incident Management: Leading the response to service disruction and restore normalcy - Problem Management: Investigation of RCAs - Change Management - Crisis Leadership: Escalation Management- People Management – Roster and Shift availability Finance and Vendor Management – - Budget Management: Forecasting IT Support software and hardware costs – CAPEX / OPEX - Vendor Oversight: Managing third party ISPs ensuring contract obligations - Asset Management: Tracking of IT assetsLeadership & Governance - Team Development: Recruiting, training and mentoring IT support staff - Compliance & Security: Ensuring operations meet legal and regulatory standards - Customer Relationship Management (CRM)- Continuous Service Improvement (CSI): Automate repetitive tasks / upgrade old procedure / increase efficiency
Education
University of Calcutta
Bachelor's degree, Computer Science
2006 — 2009
WWA Cossipore English School
ISC, Science
2004 — 2006
Annamalai University
Masters of Science, Computer Science
2009 — 2012
Skills
- Project Management
- Pre-Sales
- Client Co-Ordination
- Manage Client Relationships
- Sdlc
- Change Management
- Mobility Management
- Solution Architecture
- Process Consulting
- Requirements Analysis
- Management
- Business Analysis
- Scrum
- Unix
- Project Coordination
- Team Management
- Vendor Management
- Crm
- Itil
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