Joydeep Mana
Process Executive specializing in Process Optimization and Fraud Prevention
- Role
- Associate Analyst 1 at AML RightSource
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Joydeep Mana
Our team at Cognizant revolutionized customer service by fine-tuning processes and integrating feedback for enhanced service delivery. Our collective efforts in training and support, coupled with effective resolution strategies, led to significant improvements in handling payment processing and escalations. My academic background in English Language and Literature from Vidyasagar University equipped me with superior communication skills, crucial in dissecting complex issues and facilitating understanding across diverse groups.This unique blend of literary insight and technical proficiency has proven invaluable in navigating the intricacies of online and corporate fraud investigations. The competencies I honed while managing credit card fraud prevention initiatives are a testament to an unwavering commitment to safeguard customer transactions and maintain trust within the digital landscape of Cognizant\'s technology solutions.
Experience
Associate Analyst 1
Apr 2025 — Present · Kolkata, IN
Education
Vidyasagar University
M.A
Vidyasagar University
B.A
2013 — 2013
Vidyasagar University
Bachelor of Arts - BA, English Language and Literature/Letters
Vidyasagar University
Master's degree, English Language and Literature/Letters
Vidyasagar University
Bachelor's degree, English Language and Literature
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