Joyce Schofield
- Role
- Vice President - Contact Center Operations at Lippert
- Location
- Canton, MI, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Joyce Schofield
With over five years at Lippert Components, I’ve developed a deep expertise in call…
Experience
Vice President - Contact Center Operations
Jan 2020 — Present
Education
Davenport University
Business Management, Project Management
1997 — 2005
Ellis University
Masters, Business, 4 classes toward degree
2006 — 2006
Skills
- Customer Service
- Testing
- Customer Experience
- Negotiation
- Software Quality Assurance
- Change Management
- Coaching
- Project Management
- Quality Management
- Root Cause Analysis
- Administration
- Cross-Functional Team Leadership
- Call Centers
- Budgets
- Quality Auditing
- Defect Tracking
- Process Engineering
- Leadership
- Customer Relations
- Vendor Management
- Pmp
- Forecasting
- Compliance Audits
- Sharepoint
- Start-Ups
- Project Planning
- Business Process
- Analysis
- Reporting & Analysis
- Continuous Improvement
- System Administration
- Internal Communications
- Customer Satisfaction
- Business Process Improvement
- Project Execution
- Call Center
- Start-Up Operations
- Program Management
- Process Improvement
- Recruiting
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