Joycelyn Bagby

Customer Service Agent @American Airlines

Dallas-Fort Worth, TX, US

Check in passengers for flights, including verifying identification, issuing boarding passes, and checking baggage. Board and de-board flights, ensuring that passengers are seated quickly and efficiently, and that all safety protocols are followed. Handle customer complaints and determine appropriate solutions in accordance with company policies and procedures. Collaborate with other departments, including gate agents, flight crews, and maintenance teams, to ensure a seamless travel experience for passengers. Follow all relevant security and safety procedures, including screening passengers and baggage, and responding to emergency situations as needed. Maintain accurate records, including passenger and baggage manifests, flight status boards, and incident reports. Keep up-to-date with company policies, procedures, and regulations, and proactively seek out opportunities for learning and development. Contribute to a positive and productive team environment by sharing knowledge, supporting colleagues, and participating in team-building activities.

Dallas College

Associate of Science - AS, Registered Nursing/Registered Nurse