Joyce Homiak
Client Success Manager at Datalink
- Role
- Client Success Manager, Support Services at Datalink
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Joyce Homiak
Customer liaison for product gap analysis and technical remediation Lead…
Experience
Client Success Manager, Support Services
Oct 2012 — Present
The Client Success Manager is a primary point of contact for the client in resolving issues and serves as a conduit between the client and various departments within Datalink, the end manufacturers, vendors and hosting datacenters. This role is also responsible for leading the process in transitioning IT environment maintenance and management duties from the client to Datalink\'s Managed Services. The main focus of the Client Success Manager is ensuring overall client satisfaction.Selected Accomplishments-Managing over 100 accounts-Completed more than 250 client service reviews in 2014-Transitioned 100+ services from the client to Managed Services
Education
Westminster College (PA)
B.A.
Skills
- Project Management
- Customer Communication
- Positioning
- Marketing Strategy
- Strategy
- Online Marketing
- Program Management
- Email Marketing
- Analytics
- Lead Generation
- Business Development
- Crm
- Start-Ups
- Direct Marketing
- Market Research
- Time Management
- Business Analysis
- Product Marketing
- Process Improvement
- Energy
- Marketing
- Strategic Planning
- Advertising
- Business Planning
- Management
- Data Center
- Leadership
- Sales
- Managed Services
- Cloud Computing
- Solution Selling
- New Business Development
- Consulting
- Account Management
- Vendor Management
- Disaster Recovery
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