Joyce Harkness

About Joyce Harkness

I am a Chemical Engineer, cybersecurity expert and a former CIO. I have held a broad range of senior leadership roles in whole-of-business and IT transformation, manufacturing, supply chain & customer operations, information technology and cybersecurity, while in companies that experienced profound and extraordinary changes, within high-pressure, complex, and rapidly changing environments. I am also a leadership coach specializing on technical leaders. At ISG, I help clients solve business problems, achieve their goals and realize the value of their digital and technology investments. My focus is on the chemicals, agri-business and mining industries, but I also have clients in financial services, manufacturing and consumer markets.My experience highlights include leading business transformation programs for a global technology company, building & rapidly evolving capabilities for a government enterprise start-up, enabling a financial services and legal firm to diversify its offerings to customers. I thrived in these roles, delivered results and enduring business outcomes, because I like solving problems and helping others. I lead teams to achieve beyond the ordinary, remaining focused on vision and purpose in spite of difficulties. I build long-term value in the organization and leave a legacy that lasts beyond my tenure. I like to see ideas and people prosper even after I have left.Beyond my drive to deliver results, I lead with the \'big picture\' in mind, balancing pragmatism and \'thought leadership\'. I am mentally agile and spiritually resilient, developed through a number of crucible moments and life challenges. I lead with a strong mind, compassionate heart, and courageous spirit.For conversation starters, you can ask me about- My stories of change,\'being in the trenches\', building capabilities from ground zero at a start-up- How I influenced a change of strategy when I became the global leader of a multi-country business transformation program- How I led a small team achieve beyond it\'s size and initial capability to achieve the extra-ordinary- How I helped clients solve business problems involving business process, IT and leading change- Hacks that helped my children through loss, disruptions, and life changes.

Experience

1. Client Success Executive - Americas Cybersecurity Advisor

   ISG (Information Services Group)

   Jul 2024 — Present · US

   Industry focus: Energy, Chemicals, Agribusiness and Mining, but I also have clients in BFSI and Travel/Hospitality, reflecting my diverse interests. Leveraging 30+ years of leadership experience in whole-of-business and IT transformation, manufacturing, supply chain & customer operations, information technology and cybersecurity to help ISG clients solve their complex business problems. Marshalling ISG expertise, solutions and knowledge assets to bear on a wide range of business challenges: scaling up, M&A, strategic re-alignment, transformation, future-enabling.Past projects include strategy and op model re-design, strategic sourcing and contract negotiations, M&A advisory on cybersecurity risk, cybersecurity capability roadmap development and sourcing program for a new JV, custom cybersecurity research, and use of risk quantification to prioritize investments to reduce risk.

Education

• Stanford University

  Advanced Cyber Security, Stanford Center for Professional Development

• Stanford University

  Leading Innovation, Stanford Center for Professional Development

• Macquarie Business School

  Master of Business Administration - MBA

• University of the Philippines Diliman

  Bachelor of Science, Chemical Engineering

Skills

• Outsourcing
• Sap
• Enterprise Resource Planning (Erp)
• Change Management
• Strategy
• Business Process
• Business Process Re-Engineering
• Service Delivery
• Process Engineering
• Business Analysis
• Mentoring
• Vendor Management
• IT Strategy
• Project Delivery
• Cross-Functional Team Leadership
• Business Transformation
• Professional Services
• Sap Products
• Semiconductor Industry
• Governance
• Business Process Improvement
• Business Process Management
• Telecommunications
• Business Strategy
• Analysis
• Enterprise Software
• Start-Ups
• Management
• Program Management
• Six Sigma
• Stakeholder Management
• Team Leadership
• Erp
• Professional Mentoring
• Executive Management
• Operations Management
• Project Planning
• Leadership Development
• Leadership
• Consulting