Joyce Almazan

About Joyce Almazan

As an experienced insurance professional and people leader, I thrive on turning data into insights that drive business success. With a strong background in underwriting and finance, I help insurance companies make informed decisions and improve profitability.My expertise lies in identifying trends, solving complex problems, and creating strategic solutions that enhance efficiency and customer satisfaction. As a dedicated leader, I am passionate about mentoring and developing talent, fostering a collaborative, and innovative team environment.Committed to continuous improvement and staying ahead of industry trends, I aim to deliver value and innovation in every project.

Experience

1. Data Science Manager

   AAA Auto Club Enterprises

   Apr 2023 — Present · Costa Mesa, CA, US

   As a Data Science Manager at I lead a dynamic team of data scientists and data engineers to drive actionable insights and solutions for complex business challenges. Leveraging advanced analytics, machine learning, and AI techniques, we deliver strategic recommendations that optimize operations and drive financial performance.Key Responsibilities:Team Leadership: Manage a talented team of data scientists and analysts, fostering a culture of innovation, collaboration, and continuous learning.Strategic Insights: Partner closely with cross-functional teams to understand business objectives and translate them into data-driven initiatives that enhance decision-making processes.Advanced Analytics: Oversee the development and implementation of predictive models and segmentation strategies to improve product performance and customer experience.Performance Monitoring: Establish KPIs and metrics to evaluate model performance and ensure continuous improvement through testing and validation.Stakeholder Management: Communicate findings and insights effectively to senior leadership and key stakeholders, influencing strategic decisions and driving business outcomes.Resource Allocation: Manage project timelines, resource allocation, and budgetary constraints to ensure timely delivery of high-quality analytics solutions.

Education

• Ateneo de Manila University

  Management Economics, Business/Managerial Economics

  2003 — 2007

Skills

• Insurance
• Personal Lines Auto
• General Insurance
• Umbrella Insurance
• Property & Casualty Insurance
• Sales
• Sales Operations
• Microsoft Office
• Microsoft Excel
• Access
• Spreadsheets
• Tax
• Financial Statements
• Analysis
• Call Centers
• Customer Satisfaction
• Customer Service
• Customer Retention
• Financial Analysis
• Teamwork
• Financial Reporting
• Banking
• Retail Banking
• Analytics
• Management
• Leadership