Joyce Allen

About Joyce Allen

Meet Joyce Allen — the calm commander of healthcare IT, where mission meets metrics and leadership meets heart. 🧠A visionary healthcare IT manager experienced in Epic Grand Central, Midmark RTLS, and Responder5 nurse call systems, Joyce doesn’t just keep hospitals’ technology running — she helps them evolve. Whether it’s crafting Tableau or Epic dashboards that actually make sense to clinicians, rolling out Epic upgrades without the drama, or mentoring rising stars on her team, she’s got one foot in the technical trenches and the other in strategic command.Joyce is a trusted force in remote healthcare IT leadership, balancing her big-picture thinking with sharp execution. She’s also a mother who navigates the complexities of raising a child with diabetes — proof that her leadership isn’t just professional; it’s deeply personal. Joyce is what happens when you mix a systems thinker 🧠, people leader, and purpose-driven innovator — all with a heart that never clocks out ⏲.My leadership philosophy? Empower people. Lead with transparency. Solve the right problems, not just the loudest ones. I have coached and promoted talent, I’ve led and continue to lead major version upgrades, innovation pilots, and I partner with C-suite leaders — all while keeping teams focused, supported, and growing.Note: I share ideas, lessons, and perspectives from my career in healthcare IT leadership. These reflections represent my personal views and opinions, not those of any organization I’m affiliated with.

Experience

1. Application Manager Epic Grand Central

   Trinity Health

   Sep 2025 — Present · Livonia, MI, US

   Managing a Team of Analytical Brilliance to implement and provide the ongoing support for Trinity Health TogetherCare powered by Epic Grand Central. Focusing on optimizing technology‍ for patient movement ‍🩹and resource management at Trinity Health - one of the largest not-for-profit, faith-based healthcare systems. 🫂Provide direct management, guidance, and coordination for the Grand Central application team, identifying strengths and opportunities to ensure team success. Oversee the configuration and maintenance of the Epic Grand Central module to enhance hospital capacity. Design and implement efficient workflows for patient admissions, discharges, and transfers. Maintain IT project scope, schedule, and quality in collaboration with other project managers and directors.🫱‍🫲Collaborate with clinical and operational stakeholders to design, analyze, and implement efficient workflows for patient flow and tools for capacity management.

Education

• University of Phoenix

  Bachelors of Science, Healthcare Administration and Health Information Systems

  2005 — 2009

Skills

• Healthcare Management
• Healthcare IT Management
• IT Project Implementation
• IT Project Management
• Healthcare Access Management
• Integration Testing
• Epic Prelude
• Patient Safety
• Patient Education
• Performance Improvement
• Performance Management
• Community Hospitals
• Process Optimization
• Business Process Improvement
• Business Analysis
• Systems Analysis
• System Testing
• Ehr
• Healthcare Information Technology
• Project Management
• Healthcare
• Software Documentation
• Hipaa
• Software Implementation
• Inpatient
• Access
• Cpoe
• Revenue Cycle
• Epic Systems
• Integration
• Hl7
• Health Information Management
• Emr
• Leadership
• Healthcare Consulting
• Information Technology
• Healthcare Industry
• Analysis
• Asap
• Revenue Cycle Management