Joyce Gustafson

About Joyce Gustafson

Six Sigma Black Belt lead the Quality organization with responsibilities covering a broad range of areas including- Leading projects to improve quality, effectiveness, and efficiency of processes within my organization- Developing Quality Standards for the organization- Implementing Quality programs including Internal Auditing, Supplier Management, CAPA, and Risk Assessment - Employing Lean Six Sigma methodologies- Utilizing Lean and other continuous improvement methodologies such as the Improvement Kata & A3- Training others on Lean and Six Sigma methodologies- Establishing a Lean Community of Practice- Successfully led and implemented numerous continuous improvement projects using DMAIC, DMEDI, Kata, A3 and other Lean methodologiesOver 15 years of leadership & management experience with responsibilities in - Operations Management- Research Collaborations- Facilities- Strategy- R&D- Ethics & Compliance- Recruiting- Management of International AffiliatesPlayed key leadership roles or provided subject matter expertise in special projects/initiatives- Open Innovation Drug Discovery- Lilly Innovation Fellowship Award- Process Quality Control- Social Business Advocate

Experience

1. Quality Manager

   Rust-Oleum Corporation

   Feb 2023 — Present · Pleasant Prairie, WI, US

   Responsible for leading our Quality team to assure that our products meet or exceed customer quality expectations. Key responsibilities include- Making improvements to and leading our internal audit program- Improving our quality management system- Leading our corrective and preventive action program (CAPA)- Ensuring customer complaints are thoroughly investigated and addressing root causes identified- Using statistics and other analytical tools to drive data based decision making- Track key quality metrics such as DPM and cost of poor quality and use the data to drive improvements in our quality program- Lead project to improve our training program for operators to increase competency levels as well as promote higher job satisfaction- Develop and manage tools to improve our document control practices for essential standard operating procedures, work instructions, etc- Lead effort to incorporate training videos into our standard operating procedures to increase their effectiveness- Participate as a member of our plant leadership team to drive cross functional initiatives- Lead program to improve site-wide culture of quality- Provide direct supervision to team of quality control technicians, quality engineers, training coordinator, and continuous improvement engineers

Education

• Washington University in St. Louis

  Graduate studies in Cell Biology

  1983 — 1986

• Cornell College

  B.S., Biology, Chemistry, English Literature

  1978 — 1981

• Saint Louis University

  B.A., Biology

  1981 — 1982

Skills

• Pharmaceutical Industry
• Business Process Improvement
• Fda
• Life Sciences
• Continuous Improvement
• Drug Discovery
• Lifesciences
• Human Resources
• Open Innovation
• Program Management
• Statistical Data Analysis
• Outsourcing
• Oncology
• Drug Development
• Good Laboratory Practice (Glp)
• Biopharmaceuticals
• Team Leadership
• Ethics & Compliance
• Cell Culture
• Project Management
• Validation
• U.s. Food and Drug Administration (Fda)
• Cell
• Clinical Development
• Glp
• CRO Management
• Cell Biology
• Leadership
• Sharepoint
• Technology Transfer
• CRO
• R&D
• High Throughput Screening
• Facilitation
• Process Improvement
• Cross-Functional Team Leadership
• Engineering
• Biotechnology
• Research and Development (R&D)
• Operations Management